SHIPPING METHODS

STRIPLINK offers UPS services for all deliveries.

What country are available for delivery? Delivery is available to over 100 countries.

Is there shipping costs?
Shipping costs may vary depending on the delivery locations (zone 200 to 720), the weight of your order and the shipping method (Standard or Expedited).

*DOM S2AP = Send to Access Point (French deliveries only) **DOM = Domestique (French deliveries)

N.B. : International orders are handed over to the local post office on arrival. Are taxes included?

European Union

Our prices have displayed all taxes included for orders to European Union countries.

Countries outside European Union

For orders to countries outside the European Union, prices are quoted exclusive of tax. These orders are subject to any taxes and customs duties of the country of destination.
These costs and formalities are the responsibility of the customer/consignee. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all governmental taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.

In the event that the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, STRIPLINK reserves the right not to reimburse the amount of shipping costs once the package is back in its warehouse.

United Kingdom

Due to Brexit, all UK orders over £135/€150 are now subject to all destination country taxes and customs.
Non-EU country charges and formalities apply, and are the responsibility of the customer/ recipient. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all government taxes, administration fees and customs duties charged by a carrier when using the website or making a purchase.

In the event that the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, STRIPLINK reserves the right not to reimburse the amount of shipping costs once the package is back in its warehouse.

What are the delivery times?
Once your payment has been confirmed, we process and deliver your order to the carrier within an average of 24 to 48 hours (excluding Saturdays, Sundays and public holidays).
Once your order has been handed over to the carrier, you must add the delivery time. This time depends on the chosen transport solution and your delivery address. This delay is variable depending on the shipping method and the location of the delivery.

UPS Standard : one to five days
UPS Expedited : three to eighteen days

However delivery may vary depending on the routing time of the local stations. We do not accept any liability for longer delivery times due to the carrier. Delivery times may be extended due to customs clearance of each parcel entering the UK.

Please note: Due to the Brexit, all UK orders above 135£/150€ are now subject to any taxes and customs charges of the country of destination.

These costs and the related formalities are at the expense of the customer/consignee.

More information on our Returns & Refunds paragraph below.

Warning: In case of delivery to CTOMs and internationally, administrative and customs charges may be applied by the carrier. These costs and the related formalities are to be borne by the customer/consignee. They are to be paid to the carrier at the time of delivery.
You will be able to follow the progress of your parcel at any time thanks to the tracking number communicated after the dispatch of your order.

How to track my package?
You will be able to follow the progress of your parcel at any time thanks to your tracking number. Go directly to UPS, then communicate your tracking number to the "Track a package" tab.

Can I ship to a place other than my home?
Your personal account STRIPLINK allows you to register multiple delivery addresses. You can choose to have it delivered to you but also at your place of work.
(Warning: when you choose to be delivered to your workplace, you accept the responsibility of a third party for the reception of your order).

I’ve received the wrong item or an item is missing
If you have received the wrong product or your order is incomplete, please contact Customer Service via this link: contact us.

Please attach to your message your order number, photos of your parcel and photos of the items received.

Why is my parcel in « return to sender » status?
A package may have been returned to our warehouse (« return to sender ») for several reasons:

- The carrier did not have enough information to deliver your package • The delivery address was incorrect
- The recipient does not live at the address indicated
- Refusal to pay taxes and customs duties
- Technical errors preventing delivery of your parcel

Once the parcel has been received in our warehouse, we will reimburse you within 5 to 10 working days except in the event of refusal to pay taxes and customs duties.

Orders to countries outside the European Union: if the recipient refuses delivery of the package, STRIPLINK reserves the right not to reimburse the amount of shipping costs once the package is back in its warehouse.

Please note that deliveries cannot be made to PO Boxes or military bases.

List of countries available for delivery:

Zone 100 - DOM

France.

Zone 200 - EU1

Azores, Germany, Austria, Belgium, Canary Islands, Ceuta, Spain (excluding canary Islands, Ceuta and Melilla), Ireland, Italy, Luxembourg, Madeira, Melilla, the Netherlands, Portugal (excluding the Azores and Madeira).

Zone 210 - EU2

Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Czech Republic.

Zone 300 - GB (IE)

Northern Ireland

Zone 300 - EU WW

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Georgia, Guernsey Channel Islands, Jersey Channel Islands, Iceland, Kosovo, Lichtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, Saint Martin, Serbia, Switzerland, Turkey, Ukraine.

Zone 310 - MIDDLE EAST & AFRICA

South Africa, Algeria, Angola, Saudi Arabia, Bahrain, Benin, Botswana, Burkina-Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, West Bank, the Comoros, Congo, Côte d’Ivoire, Republic of Djibouti, Egypt, United Arab Emirates, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Gibraltar, Guinea, Guinea-Bissau, Iraq, Israel, Jordan, Kenya, Kuwait, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Mali, Morocco, Mauritius, Mauritania, Mayotte, Mozambique, Niger, Nigeria, Oman, Uganda, Qatar, Réunion, Rwanda, Senegal, the Seychelles, Sierra Leone, Swaziland, Tanzania, Chad, Togo, Tunisia, Yemen, Zambia, Zimbabwe.

Zone 330 - AMERICAS

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Barbuda (Antigua), Belize, Bermuda, Bolivia, Bonaire, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, the Dominican Republic, Dominica, Ecuador, Grenada, Greenland, Guadeloupe, Guatemala, Guiana, French Guiana, Haiti, Honduras, Faeroe Islands, American Virgin Islands, British Virgin Islands, Jamaica, Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Sheba, Saint Barthélémy, Saint Christophe, Sainte Croix, Saint Lucia, Saint Eustache, Saint John, Saint Martin, Saint Thomas, Saint Vincent and the Grenadines, El Salvador, Suriname, Trinidad and Tobago, Turks and Caicos, Uruguay, Venezuela, Virgin Gorda;

Zone 340 - APAC

Afghanistan, Bangladesh, Bhutan, Burma, Brunei, Cambodia, China, South Korea, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Macao, Malaysia, the Maldives, Mongolia, Nepal, Uzbekistan, Pakistan, the Philippines, the Samoa Islands, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, Timor-Oriental, Turkmenistan, Vietnam.

Zone 350 - OCEANIA

Australia, Chuuk State, Cook Islands, Fiji, Guam, Kiribati, Kusaie, Mariannes islands, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Papua New Guinea, Pohnpei, French Polynesia, Rota, Saipan, Salomon Islands, Samoa, Tahiti, Tinian, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands, Yap.

Zone 720 - GB

England, Scotland, Wales.

For any additional questions, please contact our customer service at the following address: customerservice@striplink.com