PRIVACY POLICY

LEVAI a simplified joint-stock company headquartered at 61 rue Guy Môquet, 75017 Paris, France, (trade name : STRIPLINK) and collects and retains some of your information securely for purposes that are relevant to you. We use your personal information to enhance your customer experience while protecting your data.


Your personal information will be automatically deleted if your STRIPLINK account has been inactive for 3 years.
At STRIPLINK, we are 100% committed to protecting the privacy of our customers and visitors.


How do we use your information and why? You can find the answers below.

What data do we collect?
We collect the following information directly from you on our website when you create an account or purchase an order on our website www.striplink.com :
- Your name and first name
- Your e-mail address
- Your postal address
- Your telephone number
- Your payment information


We also collect data as you browse our website and when you contact us : 
- Your contact history 
- Your IP address 
- The device you are using (cellphone, computer)

In order to ensure the proper functioning of the service, we also deposit one or more cookies on your terminal.

We invite you to refer to the article below in this document, which describes more precisely the different types of cookies we use.

How do we use your name and contact information?
Your name, first name, postal and e-mail addresses are necessary to send you your orders.
This information is also useful in order to send you information by e-mail (updates of your order, delivery information...).

Your payment information
Our website pays a very special attention to the issues of security concerning online payments. Your bank information is treated and stocked only by our bank (SOCIÉTÉ GÉNÉRALE) and our different payment solutions (Visa, MasterCard, American Express, CB, ShopPay, PayPal, ApplePay & AmazonPay) and are never in the hands of STRIPLINK.

How do we use your contact history?
We need your contact information in order to provide you with the best possible service and for our customer service to be able to assist you if needed.

How do we use your purchase history?
We need your purchase history to manage returns and support requests in order to provide you with the best possible service and to respond to all your requests.

How do we use information about your computer or cell phone browsing?
This is information you give us when you browse our site such as your IP address, the type of device you use and how you use our site.
We need this information in order to improve our site and provide you with the best possible online shopping experience.
STRIPLINK does not require you to provide this information.

How’s your information shared?
Your information is collected for delivery and customer service purposes only, such as:
- Our e-commerce team (packages preparation)
- Warehouses, order pickers, delivery companies and payment providers
- Law enforcement agencies

STRIPLINK does not sell your information (nor your name, postal address, e-mail address or bank details).

Newsletters
If you asked to be registered on our mailing list, STRIPLINK will send you newsletters to keep you posted on the latest news.

How to stop receiving newsletters?
You can stop receiving our newsletters whenever you want. To do so, you just have to click on "unsubscribe" at the bottom of the newsletter you received by e-mail.
Once you have done so, we will update your profile to ensure that you no longer receive newsletters. You can also sent us an e-mail at our customer service.

Retention of your information
We retain your information for the life of your account. After 3 years of inactivity on your STRIPLINK account, we will delete your account and personal information.
Your order information is also retained for legal or regulatory obligations, to resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions for the duration of the legal statute of limitations, which is 5 years.

Cookies
A cookie is a text file stored by a website on your computer or cell phone to collect data about your browsing on that site.
We use cookies to identify the sections and pages you visit in order to facilitate your navigation and online experience and to improve our services.
More information on our Cookie Policy page.

Your Rights
You have rights regarding your personal information.
First, you have the right to see and/or ask to STRIPLINK all the information we have about you and how we use it. You can change at any time all your information on your www.striplink.com account or by asking us to do so by mail.
You have the right to ask us to delete your personal information or to stop using it under certain circumstances.
You can stop receiving newsletters at any time as explained in the topic « newsletters ». You may also have the right to portability and the right to set up instructions regarding the retention, deletion and disclosure of your personal data after death.
You can exercise your rights by sending us a request in this sense by e-mail: customerservice@striplink.com
Finally, if you have any difficulty in exercising your rights, you have the right to contact the French National Commission for Information Technology and Civil Liberties.
We reserve the right to modify this page depending on the evolution of the way we process your data.
In the case we do, we will communicate about it on our e-shop or by e-mailing you so that you can get all the information you need on these changes.

Date of publication:

9th of February, 2024